Refunds

At Gradans architectural  we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 15 days and we will replace them or issue a full refund less any initial carriage charge.

Under the Consumer Contracts Regulations 2013 if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

N.B. Trade account orders are B2B transactions and do not fall under the Consumer Contracts Regulations 2013.

Goods returned after 15 days of receipt maybe subject to a restocking charge.

Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value.

Fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.

If you wish to return a product to our showroom or trade counter for refund or exchange, please bring with you your proof of purchase.  This can be your original till receipt, order confirmation email or delivery note. We will then arrange for an exchange, or for a refund to be processed to the original debit, credit or charge card used to purchase. If your original purchase was online or by telephone the refund may take up to 5 working days from authorisation.

Providing the goods are in a resaleable condition, a refund will be given. Ordinarily we’ll refund the original debit, credit or charge card used to purchase. Goods returned after 30 days may be subject to a restocking charge.

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